Refund and Returns Policy

1. General Policy

At weddingprep, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review the conditions below to understand your rights and responsibilities regarding refunds and returns.

2. Eligibility for Returns

To be eligible for a return, the item must meet all of the following criteria:

• Returned within 30 calendar days from the date of delivery.
• In its original, unused condition with all tags, packaging, and accessories included.
• Accompanied by a valid proof of purchase (order confirmation or receipt).

2.1 Non‑returnable Items

The following items cannot be returned or exchanged:

• Custom‑made or personalized products.
• Final‑sale merchandise marked as such at the time of purchase.
• Digital downloads, gift cards, and subscription services.

3. Return Process

To initiate a return, follow these steps:

1. Contact our Customer Support team at [email protected] or call +1 (689) 635-9022‑9022. Provide your order number and reason for the return.
2. Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
3. Package the item securely, include the RMA number inside the package, and ship it to the address below:

Weddingprep Returns Department
2593 South 13th Lane
Orlando, Florida 32830
United States

4. Refunds

Refunds will be processed using the original payment method after we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear on your account.

• Full refunds are issued for items that meet the eligibility criteria.
• Partial refunds may be applied for items that show signs of use, damage, or missing components.

4.1 Shipping Costs

Original shipping charges are non‑refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will cover the return shipping cost.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the return process outlined above, and once the original item is received, place a new order for the desired product.

6. User Responsibilities

Customers are responsible for:

• Ensuring the returned item is securely packaged to prevent damage during transit.
• Providing accurate contact information and order details when requesting a return.
• Paying any applicable return shipping fees unless the return is due to our error.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

If you have any questions or need further assistance, please contact us at [email protected] or call +1 (689) 635-9022‑9022.